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BEFORE THE OPERATION
I was very deaf, depressed and desperate, I did not know what to do.
My consultant at the time, told me that an operation was not good, he did not explain anything else and he bluntly told me to wear a hearing aid (I hate hearing aids) if I wanted to hear.
On my lowest moments, I went onto google website and I wrote OTOSCLEROSIS, I saw Mr. Jeremy Lavy's email address and I decided to tell him my sorrows. I did not know him at all, never heard of him.
When he wrote to me straight away, I thought: "What a nice doctor and person, he does not know me and he answers my email".
On his email, he told me: "Next time when you go to the Royal ENT hospital in Gray's Inn road, say in reception that you would like to see me for a second opinion". So I did.
Mr. Lavy saw my hearing test and told me I could have the operation. He put me on the waiting list.
SURGERY
On the day of the operation, he was very caring with me throughout the whole process. After the operation he came to see me a few times to see how I was.
I had the operation with local anaesthetic, as the anaesthetist doctor told me that Mr. Lavy preferred that way. The reason for that is because straight after the operation, the doctor would whisper a few words on my ear so we know if the operation has worked or not. In my case, it did really work, it was like when I am listening to the radio and all of the sudden the volume goes up, that is what happened.
He told me that I could go home if I wanted to as I was feeling fine and I was not dizzy at all. But because I felt a bit weak, I told him that I preferred to spend the night in hospital, Mr. Lavy, said that that was fine.
POST-OPERATION
I went home and I was really scared, as I did not know what to expect. The package came out a little bit, and I had a little bit of bleeding, so I wrote Mr. Lavy. He wrote to me straight away to reassure me and to say what I had to do.
Then I wrote to him again, to ask him when I could fly and if I could travel by underground. Whenever I was worried about something, I just emailed him and he always answered to me straight away.
LONG TERM
Any time I have a worry about my ear, I just write to Mr. Lavy and he always answer to me, even 2 years after the operation. Last time was a few weeks ago when I had a very bad cold and I could not hear very well. I emailed him and he asked me to go to see him to the hospital so he could see what the problem was.
GENERAL COMMENTS
Mr. Lavy is not only a superb, successful, dedicated and good doctor-surgeon, but he is also one of the best caring persons I have ever come across with. I did not know him at all and he did all these for me. I thank God for having put him on my way. I really trust him.
AG (London)
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